Changing professionals’ attitudes to volunteers (CPAV)

Volunteers are now an integral part of service provision in many welfare states, performing various tasks at nursing homes, schools, hospitals, and libraries, including tasks previously performed by professionals. However, recent research shows that many professionals view volunteers as threats to their job and/or service quality, creating poor staff-volunteer relationships, and undermining service delivery. The purpose of this project is to explore whether – and how – management tools can reduce professionals’ threat perceptions and turn reluctance into willingness to co-produce public services.