Étienne Charbonneau

Étienne Charbonneau is associate professor of public management at the École nationale d’administration publique, Montreal, Canada. He holds a Ph.D. from the School of Public Affairs and Administration at Rutgers University, campus at Newark. He is the Emerging Issues Editor for Public Performance & Management Review. His research focuses on performance measurement and improvement, and citizen satisfaction. Some of his current research projects have to do with performance improvement in a performance regime, and the effects of performance reporting on citizen satisfaction. Google Scholar